For photo op issues, please contact Prisma Photo Ops: CLICK HERE TO CONTACT PRISMA PHOTO OPS
For vendor & artist questions, please contact:
For volunteer questions, please contact:
For all other questions, please use the form below!
Frequently Asked Questions
Where is the VIP entrance?
VIP ticket holders will have their own private entrance at the show to ensure easy entry and reentry as desired and to avoid the lines.
Where do I pick up my VIP perks?
You can pick up all your VIP perks at the VIP booth at the show.
How do I get an early bird pass?
To ensure everyone who gets an early bird pass gets in early they have become part of the VIP pass only and will allow you access starting at 9:00AM through your own private VIP entrance.
I don't like shopping online. Where else can I buy tickets?
In advance, Foxwoods Resort Casino at the Grand Theater Box Office. During the show, tickets will be sold at the door. We recommend purchasing soon because once we are sold out, door sales will stop.
Is there a cost for autographs and photos?
Yes. All celebrities will charge for autographs and photos.
Will you be posting the cost of autographs?
Yes. We will be adding the prices as we receive them from agents.
What time will my favorite celebrity be signing autographs?
All the celebs will be signing all day at their tables unless they are on break or at their panel.
Will you be posting a list of panels?
Yes. The schedule is released two weeks before the convention.
Can I take photos at the table with a celebrity?
Maybe. Some celebrities will allow this but some celebrities will only offer professional photo ops. There will be signage as to who will and will not allow this and, yes, there will be a charge by the celebrity.
My favorite celebrity cancelled! I have a photo op! What do I do?
You will automatically receive a refund from us for you photo op as always stated in the guest section. You don't have to do a thing. It should return to via your original form of payment within ten to fourteen business days after the cancellation. A partial refund will be issued to those who purchased a group op for the portion of that guest only. A full group op will not be refunded.
Is there parking available?
FREE PARKING at Foxwoods Resort Casino.
Can I wear a costume?
Yes. We encourage it! But, please keep in mind this is a family show and anyone wearing anything deemed inappropriate by our staff will be asked to change. Failure to do so will result in ejection from the convention.
Can I bring costume weapons with my costume?
Fake ones only! While we understand cosplay "weapons" are part of a costume, metal weapons, metal edges, projectile firing weapons, air-soft or real guns, knives, any real weapons at all, explosives and anything potentially harmful to our guests are not allowed and all weapons MUST be checked at the door before entering the show. Bats also not allowed.
Do I have to pay for panels?
NO WAY! Panels are included with your admission. Certain seating options are only valid with VIP tickets. Panel rooms will be emptied after every large panel in the main panel room and the panels are first come first serve. NO CAMPING!
Can I bring my own items to be signed?
Yes! Most definitely! But, keep in mind, there will still be a charge for the autograph.
How old do I have be to attend the after parties?
21+ or over. Sorry, kiddies.
I have VIP ticket, does my child need one to?
Nope. If your child has a kids badge or is 5 and under, they can piggyback on your VIP pass for all of the perks. No worries. You did not waste your money.
Will you have a mobile app?
Yes through the Apple Store and Google Play Store.